Privacy Policy

1. Introduction

Tibera LLC, a Delaware limited liability company, doing business as "The Score Movers" ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our tutoring platform and services, including our website at thescoremovers.com, our Google Calendar integration, and related services (collectively, the "Service").

By using our Service, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our Service.

2. Information We Collect

Personal Information You Provide

We collect information you voluntarily provide, including:

• Account Information: Name, email address, phone number, password
• Profile Information: Student grade level, academic goals, subject preferences
• Payment Information: Billing address and payment card details (processed securely by Stripe; we do not store complete card numbers)
• Communications: Messages, feedback, and support requests you send to us
• Parent/Guardian Information: For minor students, we collect parent contact information

Information Collected Automatically

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, session duration, referring URLs
• Cookies and Tracking Technologies: See Section 7 for details

Google Calendar Integration Data

When you connect your Google Calendar, we access:

• Calendar Events: To check availability and prevent scheduling conflicts
• Event Creation/Modification: To create and manage tutoring session events
• Calendar List: To allow you to select which calendar to use for sessions

We access only the minimum data necessary for scheduling functionality. We do not read, store, or analyze personal calendar events unrelated to our tutoring services.

3. How We Use Your Information

Service Delivery

• Create and manage your account
• Match students with appropriate tutors
• Schedule and manage tutoring sessions
• Process payments and send receipts
• Send appointment reminders and notifications

Communications

• Respond to your inquiries and support requests
• Send service-related announcements
• With your consent, send marketing communications

Improvement and Analytics

• Analyze usage patterns to improve our Service
• Develop new features and offerings
• Ensure security and prevent fraud

Legal Compliance

• Comply with applicable laws and regulations
• Respond to legal process and government requests
• Protect our rights, privacy, safety, or property

4. Legal Basis for Processing (Where Applicable)

We process your personal information based on:

• Contract Performance: To provide the tutoring services you requested
• Consent: When you opt-in to marketing communications or connect third-party services
• Legitimate Interests: To improve our services, ensure security, and prevent fraud
• Legal Obligations: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

Service Providers

We share information with third parties who perform services on our behalf:

• Payment Processing: Stripe (for secure payment handling)
• Email Services: For transactional and marketing communications
• Analytics: To understand how our Service is used
• Cloud Hosting: For secure data storage and infrastructure

Tutors

We share relevant student information with tutors to facilitate sessions, including name, contact information, grade level, and academic goals.

Legal Requirements

We may disclose your information:

• To comply with legal obligations, court orders, or legal process
• To respond to lawful requests from public authorities
• To protect our rights, privacy, safety, or property
• In connection with an investigation of suspected illegal activity

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you via email or prominent notice before your information becomes subject to a different privacy policy.

With Your Consent

We may share your information for other purposes with your explicit consent.

6. Google API Services - Limited Use Disclosure

Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements:

• We only use Google Calendar data to provide scheduling features within our tutoring platform
• We do not transfer Google Calendar data to third parties except as necessary for security, legal compliance, or with your explicit consent
• We do not use Google Calendar data for serving advertisements
• Human access to Google Calendar data is limited to security, legal compliance, or with explicit consent

7. Cookies and Tracking Technologies

Types of Cookies We Use

• Essential Cookies: Required for basic site functionality and authentication
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how visitors use our site

Your Cookie Choices

Most browsers allow you to control cookies through settings. Blocking essential cookies may affect site functionality. You can typically find cookie settings under "Privacy" or "Security" in your browser preferences.

Do Not Track and Global Privacy Control

Global Privacy Control (GPC): We recognize and honor Global Privacy Control (GPC) signals. When we detect a GPC signal from your browser, we will treat it as a valid opt-out request under applicable state privacy laws, including the California Consumer Privacy Act (CCPA/CPRA).

Do Not Track: Our Service does not currently respond to legacy "Do Not Track" browser signals, as there is no industry consensus on their meaning. However, GPC provides a standardized mechanism that we fully support. You can also control tracking through your browser settings and cookie preferences.

8. Data Security

We implement appropriate technical and organizational security measures, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Access controls and authentication measures
• Regular security assessments and monitoring
• Secure token management for third-party integrations
• Employee training on data protection

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

9. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account Information: Until you delete your account, plus a reasonable period for backup and legal compliance
• Google Calendar Tokens: Until you disconnect the integration
• Transaction Records: 7 years for tax and legal compliance
• Marketing Preferences: Until you unsubscribe
• Usage Data: Typically 2 years, then aggregated or deleted

10. Your Privacy Rights

All Users

Regardless of your location, you have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Disconnect: Remove Google Calendar integration at any time
• Opt-Out: Unsubscribe from marketing communications

How to Exercise Your Rights

To exercise any of these rights, contact us at privacy@thescoremovers.com. We will respond to verifiable requests within the timeframes required by applicable law (typically 30-45 days).

11. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

Right to Know

You may request information about the categories and specific pieces of personal information we have collected, the sources, the purposes, and the third parties with whom we share it.

Right to Delete

You may request deletion of your personal information, subject to certain exceptions (e.g., legal compliance, completing transactions, security).

Right to Correct

You may request correction of inaccurate personal information.

Right to Opt-Out of Sale/Sharing

We do not sell your personal information. We do not share personal information for cross-context behavioral advertising purposes. If this changes, we will provide a "Do Not Sell or Share My Personal Information" link.

Right to Limit Use of Sensitive Information

If we collect sensitive personal information, you may limit its use to what is necessary for providing the services.

Sensitive Data Categories We May Collect

Under California law and other state privacy regulations, certain categories of data are considered "sensitive." For our tutoring services, this may include:

• Account Credentials: Login information (used solely for authentication)
• Precise Geolocation: We do not collect precise geolocation data
• Financial Information: Payment card data (processed by Stripe; we do not store complete card numbers)
• Educational Records: Grade levels, test scores, and academic performance data you provide
• Information About Minors: Data about students under 18, collected with parental consent

We do not collect: Social Security numbers, driver's license numbers, racial or ethnic origin, religious beliefs, health information, sexual orientation, genetic data, or biometric data for identification purposes.

Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

Authorized Agents

You may designate an authorized agent to make requests on your behalf. We may require proof of authorization and identity verification.

Categories of Information Collected

In the past 12 months, we have collected:

• Identifiers: Name, email, phone number, IP address
• Commercial Information: Transaction history, service purchases
• Internet Activity: Browsing history on our site, interactions with our Service
• Education Information: Grade level, academic goals, tutoring preferences

California Shine the Light

California residents may request information about disclosure of personal information to third parties for direct marketing purposes. Contact us at privacy@thescoremovers.com.

12. Virginia, Colorado, Connecticut, and Other State Privacy Rights

Residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), and other states with comprehensive privacy laws may have additional rights, including:

• Access: Confirm whether we process your data and access it
• Correction: Correct inaccuracies in your personal data
• Deletion: Delete personal data you provided or we obtained
• Data Portability: Obtain a copy of your data in a portable format
• Opt-Out: Opt out of targeted advertising, sale of personal data, and profiling

We do not sell personal data or use it for targeted advertising or profiling that produces legal or similarly significant effects.

To exercise these rights or appeal a decision, contact us at privacy@thescoremovers.com.

13. Children's Privacy

Our Service is designed to be used by students aged 13 and older with parental/guardian consent for minors under 18. We are committed to protecting the privacy of young users.

COPPA Compliance

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child under 13 has provided us with personal information, please contact us immediately at privacy@thescoremovers.com. We will take steps to delete such information promptly.

Parental Consent Verification (Ages 13-17)

For students aged 13-17, we verify parental or guardian consent through the following mechanisms:

• Parents/guardians must create the student account or explicitly authorize account creation
• Parent email verification is required during registration
• Parents receive confirmation of account creation and ongoing session notifications
• Payment methods must be authorized by the parent/guardian

Parental Rights

Parents and guardians of minor students have the right to:

• Review all personal information collected about their child
• Access session schedules, history, and progress information
• Receive notifications about scheduled and completed sessions
• Communicate with tutors through our platform
• Request correction or deletion of their child's information
• Refuse further collection of their child's information
• Cancel or manage their child's account at any time

To exercise these rights, contact us at privacy@thescoremovers.com with "Parental Rights Request" in the subject line.

14. Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you in accordance with applicable law. This notification will include the nature of the breach, the types of information involved, steps we are taking, and steps you can take to protect yourself. We will provide notification via email and/or prominent notice on our website.

15. International Data Transfers

Our Service is operated in the United States. If you are located outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States. By using our Service, you consent to this transfer. We take steps to ensure your data is treated securely and in accordance with this Privacy Policy.

16. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.

17. Dispute Resolution

Any disputes regarding this Privacy Policy or our data practices are subject to the dispute resolution and arbitration provisions in our Terms of Service, which are incorporated herein by reference. This includes the binding arbitration agreement, class action waiver, and Delaware governing law provisions.

If we decline a privacy rights request, we will provide a written explanation of the reasons. You may appeal this decision by contacting privacy@thescoremovers.com within 30 days with "Privacy Appeal" in the subject line. We will respond to appeals within 45 days.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending you an email notification for significant changes
• Displaying a prominent notice on our Service

Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.

19. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• Tibera LLC
• d/b/a The Score Movers
• 8 The Green #15995
• Dover, DE 19901
• United States
• Privacy Email: privacy@thescoremovers.com
• General Email: info@thescoremovers.com
• Phone: (631) 856-1128

For privacy-related requests, please use the privacy email address for faster processing.